Refund policy

Return window
We accept return requests within 30 days after delivery.

Return eligibility
To be eligible for a return, items must be in the same condition in which they were received: unused, with tags, and in their original packaging. Please keep your receipt or proof of purchase.

How to start a return
Email us at Ashnoakhouse@yahoo.com with your order number and the reason for your request. You may also use our Contact page. For return questions, email Ashnoakhouse@yahoo.com. Please do not send an item back before receiving return authorization and instructions. Returns sent without prior authorization will not be accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly so we can review the issue and help make it right.

Exchanges
The fastest way to receive a different item is to return the original item after your request is approved, then place a new order.

Refunds
After we receive and inspect an approved return, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.